Cardholder Dispute Resolution

Network™ for Merchants

Stop Chargebacks NOW on Your Terms

Stop the Chargeback Before It Happens

From the moment a cardholder files a dispute with the bank, Verifi’s Cardholder Dispute Resolution Network™ stops the dispute before it becomes a chargeback.

Verifi’s award-winning Cardholder Dispute Resolution Network (CDRN) and patented closed-loop process redirects disputes from the issuer directly to the merchant so they can be resolved quickly and directly before a chargeback is issued.

CDRN sends a notification to the merchant and gives the merchant 72 hours to assess and resolve the dispute, stop fulfilment of goods or services, provide a refund, or take no action and accept the chargeback.

With CDRN, the merchant is always in control. CDRN’s closed-loop process acts as a direct bridge between the merchant, the issuer and the consumer, to better assist the merchant in making an informed decision about the dispute.

Here’s how it works:

CDRN™ Benefits for Merchants

  • Robust, quality dispute data: CDRN™ notifications are real, customer-initiated disputes that come directly from the issuing bank, so the data is always accurate and timely.

  • Real-time notifications: Merchants receive insight into the chargeback in near real-time to stop the fulfillment of goods or services (which often leads to additional losses).

  • Comprehensive coverage: CDRN™ covers BOTH fraud AND non-fraud chargebacks.

  • Extensive and growing partner network: By leveraging our relationships with top issuers: CDRN™ stops chargebacks BEFORE they happen.

Ready to Transform Your Chargeback Management Processes?

Get in touch

Request a product sheet that explains how top merchants are protecting their hard-earned profits and stopping chargebacks before they happen

Resources

Learn more about other Verifi products and services and dramatically reduce your chargeback volume and decrease operational expenses.

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Order Insight for Merchants
Deflect disputes quickly

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Chargeback Revenue Recovery
Recover revenue lost to chargebacks

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CDRN for Issuers
Improve chargeback operations

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Order Insight for Issuers
Quickly resolve cardholder inquiries

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