No IT Hassles and Guaranteed ROI

Chargebacks not only drain your valuable resources, they can significantly impact your profits. “Friendly fraud”, “buyer’s remorse” or “I didn’t buy that”, has become a growing problem. Cardholders have learnt to capitalise and manipulate the system. Consumers are finding it easier and easier to bypass the merchant and go directly to the bank to dispute legitimate charges, thus leaving the merchant to pay the price.

Challenge 1

Fighting chargebacks in-house is time consuming and expensive and often results in inefficient use of internal resources.

Challenge 2

Often businesses attribute disputes as a cost of doing business that can add additional losses related to excessive refunding or merchandise that never gets returned.

Challenge 3

Knowing when to dispute the chargeback and understanding the complex and changing rules and reason codes takes deep expertise and insights to maximise results.